Subscription Policy

End of Subscription

  • At the end of your subscribed plan you need to renew your services as per the membership.
  • However, if you choose not to renew your subscriptions you don’t have return your Wellzo band. You can continue to use your Wellzo band and Wellzo application and Wellzo store account  with no additional charges. Only the coaching services will discontinue.

Renewals:

  • Visit https://wellzohealth.com/membership-account/membership-levels/or contact your coach or write to support@wellzohealth.com for any offers.

Cancellation and Return Policy:

  • You can return your WELLZO Products  to the Company within a week; (07) days of delivery by placing a “Cancel Order” request by phone call with the Company’s Customer Care Centre on 8884444554 or via email to support@wellzohealth.com. Returns will only be accepted for unused product(s) and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of CANCEL ORDER request. Products must be returned in brand new and unopened condition with all the original packing, tags, inbox literature, scratch card, freebies and accessories.
  • It is advised that the return packets should be strongly and adequately packed so that there is no damage to the products during transit. The returned products are subject to verification and checks by WELLZO in order to determine the legitimacy of the complaint / return.
  • All eligible refunds against Cancellation or Returns of Orders will be subject to deduction of 2.5% Transaction Fee of the Product Price paid, to cover Banking, Transaction charges and Surcharges. Additionally, WELLZO will deduct Rs. 100/- to cover Shipping and Handling Charges and the balance would be refunded to you. By requesting a refund the company is given to understand that you agree to the charges and terms set forth herewith.
  • All refunds will be completed within 7-21 working days via a reversal or payment to your account or via cheque, depending on the current circumstances as determined by WELLZO.
  • The cost for returning the package must be borne by you.
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